Terms & Conditions

The Desi Doll Company Ltd. is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us atinfo@desidollcompany.com

Making A Purchase

Making a purchase could not be easier. Just browse our online shop, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

Payment

We accept payment by Paypal, and credit and debit card payment through Paypal security gateway system.  Once you have made payment for your order, a confirmation email of your order will be sent to you.

You may also place your order in writing to the address below. Cheque or postal order made payable to “The Desi Doll Company Ltd”. Your order will be dispatched once payment is cleared. Please use our website to calculate the total of your purchases including shipping.

Reaching Us

If you need to reach us, please email us at info@desidollcompany.com, alternatively, you can call us on 077 6969 4655 (from outside UK +44 (0) 77 6969 4655) or write to us at The Desi Doll Company Ltd, PO Box 452, Stanmore, Middlesex, HA7 9FQ

Privacy Policy

Cookies are used on this shopping site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy

Unless otherwise stated, we offer a full money back guarantee if goods are returned within seven days of receipt. This applies to UK orders only. We regret that goods returned used, damaged or in damaged packaging cannot be refunded. Please note that returns are entirely the customer’s responsibility. We strongly suggest that you insure against loss. We regret that we cannot be held responsible for returned goods that are damaged en route, or that do not arrive back. Postage will only be refunded in the case of damaged or faulty goods. Please note that any errors or omissions from an order must be reported within seven days of receipt of the items.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm