FAQs
Orders & Delivery
How long does delivery take, and do you ship internationally?
We deliver across the UK and internationally. Delivery times and shipping costs vary depending on your location and will be shown at checkout.
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow your delivery.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at customercare@desidollcompany.com. We'll do our best to help before your order is dispatched.
Returns & Refunds
What is your returns policy?
We accept returns within 14 days of receiving your order,
provided items are unused and in their original condition and packaging. Please
see our Returns Policy for full details and exclusions.
What if my item arrives damaged or faulty?
We're sorry if something isn't right! Please contact us at customercare@desidollcompany.com with your order number and photos of the issue. We'll help arrange a replacement or refund where appropriate.
How do I request a return or refund?
Simply email customercare@desidollcompany.com with your order number and reason for return. Our team will guide you through the next steps.
Payments, Discounts & Rewards
What payment methods do you accept?
We accept major debit and credit cards and other secure payment options displayed at checkout.
How do discount codes, gift cards and Store Credit work?
Enter your discount code or gift card at checkout. If you have Store Credit, you can apply your available balance towards eligible purchases when signed into your account. Some offers cannot be combined.
How do I earn Store Credit rewards?
We love rewarding our returning customers! Eligible customers can receive £7.50 Store Credit after their 3rd completed order and £10 after their 5th completed order, subject to our rewards terms. Store Credit can be used towards future purchases.
My Account
Do I need an account to place an order?
No, you can check out as a guest. Creating an account makes it easier to view your orders, manage your details and access Store Credit rewards.
How do I access or update my account?
Click the account icon and enter your email address to receive a secure login code. Once signed in, you can view your orders and manage your account details.
Products & Gifting
What if a product is out of stock?
Some of our most-loved products sell out quickly! You can check back for availability or contact us at customercare@desidollcompany.com for an update.