Privacy Policy

Desi Doll Company is dedicated to ensuring your privacy and personal data is protected. This page outlines how Desi Doll Company collects and uses your information, including any data you may supply when checking out, creating an account, signing up for our emails, or providing a review.

While this policy outlines most of the interactions on our website, some of our partners used for billing and credit card processing may have their own privacy policy. Additions to this policy may be made at any time, and additional policies may be shown for specific interactions, such as signing up for our email list or transferring to a billing partner.

This policy went into effect May 2018.

Who we are:
Desi Doll Company is a growing toy maker centered in London, UK. We’ve been in business for over ten years, and our products are available on our website and through select retailers. We may make toys for children, but this site is not intended for use by a child, and we do not knowingly collect information from children. In this policy, when using “we”, “us”, or “our”, we are referring to our company.

Our full contact details are as follows:

Desi Doll Company
customercare@desidollcompany.com
PO Box 452, Stanmore, Middlesex, HA7 9FQ
You may also contact us via social media. You will always be able to contact us about any concern, including privacy policy questions.

What information is collected:

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

We may collect, store, use, and transfer your data, including:

identity data (your name, username, title, date of birth, and gender), contact data (such as address, email, telephone number), financial and transaction data, technical data (IP address, browser type, time zone, browser plug-ins that affect our site, operating system, and other technology used to access this site), usage data like how you use our website, and marketing data (if you’ve opted into our email marketing, and your interactions with those emails).

We do not collect any special categories of personal data, for example your race, religion, health information, political opinions, legal history, or relationship information.

If you do not provide data requested, we may not be able to provide you with services or products.

How is this data collected?

Data provided is by a direct interaction on our website, emails, or a partner site such as WooPay (Square) or Paypal, which provide secure credit card and payment processing. You may provide this data when:

• • making an account on our website
  • purchasing products
  • subscribing to our email list
  • interacting with our emails
  • interacting with us on social media
  • entering a competition
  • give us feedback
  • contacting us

As you interact with our website, we may automatically collect technical data about the technology you’re using to browse, as well as your actions and patterns. We collect this data by using server logs, cookies, and similar technologies.

We may also receive your data from third parties, for example technical data from Google, or financial data from our payment processing partners, or data from delivery services. You can review Google’s policies here: https://policies.google.com/privacy

We also use Cloudflare services to provide a faster and more secure website experience. You can view their policies here: https://www.cloudflare.com/privacypolicy/ and https://www.cloudflare.com/cookie-policy/

What we do with this information:

We only use your personal data when the law allows us to, and for the purposes that initiated the data collection. Usually, in using our website, we will use your data as follows:

• When we need to complete your order as requested.
• When it is necessary for our legitimate interests (or those of a third party) and your fundamental rights and interests do not override them.
• When we need to comply with a legal regulation or order.

By providing your personal information, you’re allowing us to use it as you’ve requested, for example, by making a purchase you’re consenting to allow us to process the order using your financial data, contact data, and identifying data.

It may be necessary to use the information we’ve collected in our marketing.  Any use of your data will be in our legitimate interests. Where you have consented and provided your data to us, we may use your information to contact you to tell you about good and services which we think will interest you, offers and promotions, or send company news.

We will get your permission before sharing your personal data outside of our company for marketing purposes. Our email marketing  provider requires a special consent or “opt-in” which indicates you wish to receive future emails when we send them, indefinitely. You have the right to withdraw this consent at any time. This email marketing provider (Mailchimp) has their own privacy policy you can review here.

If we do need to use your data for another purpose that is compatible with the original purpose and does not infringe upon your consent or rights, we may do so. If we ever need to use your personal data for an unrelated purpose, we’ll notify you and explain why.

We require all third parties to respect your security in accordance with the law and use it only for the specified purposes. Some of our third parties may be outside of the EEA (European Economic Area) so in processing your personal data may involve a transfer.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

How long your data is stored:

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Cookies:

Cookies are small pieces of text used to store information on web browsers. They are used by many websites to store information on devices. You have the right to refuse any cookies except the strictly necessary cookies:

Necessary cookies are required to make this website function. They provide necessary security settings or help you use our websites’ features and Services as expected, like remembering your cookie consent preferences.

Functional Cookies: This website also uses cookies to keep track of products you have viewed, for example to offer related products, or show you a product you may have seen on a previous visit.

Performance Cookies: Other cookies aid in  analytics, and in improving our website. These cookies are used to keep track of user behavior, for example what pages are visited and for how long. You can review Google Analytics and Google Tag Manager policies for more information on how these cookies work.

Marketing Cookies: Some cookies are used to connect with marketing platforms to provide relevant advertisements. For example:

Meta Pixel (Facebook) – Analyzes browsing activity across our Websites to track advertising effectiveness, customize audiences, and improve ad retargeting. Learn more, including how to opt out, at https://www.facebook.com/policies/cookies/.

Google Ads – Provides Internet ad-serving services. Learn more at https://policies.google.com/privacy and learn how to opt out at https://support.google.com/ads/answer/2662922.

You can set up your browser to refuse browser cookies, or notify you of their use. If you disable or refuse cookies, please note some parts of this website may not function properly.

Comments:

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Embedded Content from Other Websites:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Payment Processors

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

WooPay

Credit Card payments are processed by WooPay through Stripe. This third party may also offer Apple Pay®, Google Pay, Klarna, Afterpay, and Affirm. Each of these third party services offer their own privacy policy.

Gift Cards

Security:

We have security measures in place to protect your personal information from being lost or stolen, and from being used, altered, or accessed in an unauthorised way.  Your data is limited to only employees, agents, and third party services that are required to complete the purpose for which it was collected.

How to change or delete your information:

You have the right to access, correct, or erase your personal data at any time, as well as the right to withdraw consent or file a complaint with your area’s governing body. You will never have to pay a fee to do so. We may require confirmation of your personal information to verify your identity and ensure you have the right to access the data. This is a security measure to prevent is not disclosed to someone with no right to access.

If you wish to exercise any of the rights, please email us at info@desidollcompany.com.

If you wish to unsubscribe to our emails, click the “Unsubscribe” link in the footer of every email.