Making A Purchase
Making a purchase could not be easier. Just browse our online shop, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept payment by Paypal, and credit and debit card payment through Paypal security gateway system. Once you have made payment for your order, a confirmation email of your order will be sent to you.
You may also place your order in writing to the address below. Cheque or postal order made payable to “The Desi Doll Company Ltd”. Your order will be dispatched once payment is cleared. Please use our website to calculate the total of your purchases including shipping.
If you need to reach us, please email us at firstname.lastname@example.org, alternatively, you can call us on 077 6969 4655 (from outside UK +44 (0) 77 6969 4655) or write to us at The Desi Doll Company Ltd, PO Box 452, Stanmore, Middlesex, HA7 9FQ
Unless otherwise stated, we offer a full money back guarantee if goods are returned within 14 days of receipt and applies to UK and EU orders only. We regret that goods returned used, damaged or in damaged packaging cannot be refunded. We strongly suggest that you insure against loss. Please note that any errors or omissions from an order must be reported within seven days of receipt of the items. Please note that these returns are entirely the customer’s responsibility. We regret that we cannot be held responsible for returned goods that are damaged en route, or that do not arrive back. We do have a 30 day returns period for any items found to be faulty. Postage will only be refunded in the case of damaged or faulty goods received within the 30 day returns period. Any returns after this period we will consider at our discretion.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm