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Privacy Policy

Desi Doll Company is dedicated to ensuring your privacy and personal data is protected. This page outlines how Desi Doll Company collects and uses your information, including any data you may supply when checking out, creating an account, signing up for our emails, or providing a review.

While this policy outlines most of the interactions on our website, some of our partners used for billing and credit card processing may have their own privacy policy. Additions to this policy may be made at any time, and additional policies may be shown for specific interactions, such as signing up for our email list or transferring to a billing partner.

This policy went into effect May 2018.


Who we are:
Desi Doll Company is a growing toy maker centered in London, UK. We’ve been in business for over ten years, and our products are available on our website and through select retailers. We may make toys for children, but this site is not intended for use by a child, and we do not knowingly collect information from children. In this policy, when using “we”, “us”, or “our”, we are referring to our company.

Our full contact details are as follows:

Desi Doll Company
info@desidollcompany.com
PO Box 452, Stanmore, Middlesex, HA7 9FQ
You may also contact us via social media. You will always be able to contact us about any concern, including privacy policy questions.


What information is collected:

We may collect, store, use, and transfer your data, including identity data (your name, username, title, date of birth, and gender), contact data (such as address, email, telephone number), financial and transaction data, technical data (IP address, browser type, time zone, browser plug-ins that affect our site, operating system, and other technology used to access this site), usage data like how you use our website, and marketing data (if you’ve opted into our email marketing, and your interactions with those emails).

We do not collect any special categories of personal data, for example your race, religion, health information, political opinions, legal history, or relationship information.

If you do not provide data requested, we may not be able to provide you with services or products.


How is this data collected?

Data provided is by a direct interaction on our website, emails, or a partner site such as World Pay or Paypal, which provide secure credit card and payment processing. You may provide this data when:

    • making an account on our website
    • purchasing products
    • subscribing to our email list
    • interacting with our emails
    • interacting with us on social media
    • enter a competition
    • give us feedback
    • contacting us

As you interact with our website, we may automatically collect technical data about the technology you’re using to browse, as well as your actions and patterns. We collect this data by using server logs, cookies, and similar technologies.

We may also receive your data from third parties, for example technical data from Google, or financial data from our payment processing partners, or data from delivery services.

You can set up your browser to refuse browser cookies, or notify you of their use. If you disable or refuse cookies, please note some parts of this website may not function properly.


What we do with this information:

We only use your personal data when the law allows us to, and for the purposes that initiated the data collection. Usually, in using our website, we will use your data as follows:

  • When we need to complete your order as requested.
  • When it is necessary for our legitimate interests (or those of a third party) and your fundamental rights and interests do not override them.
  • When we need to comply with a legal regulation or order.

By providing your personal information, you’re allowing us to use it as you’ve requested, for example, by making a purchase, you’re consenting to allow us to process the order using your financial data, contact data, and identifying data.

It may be necessary to use the information we’ve collected in our marketing.  Any use of your data will be in our legitimate interests. Where you have consented and provided your data to us, we may use your information to contact you to tell you about good and services which we think will interest you, offers and promotions, or send company news.

We will get your permission before sharing your personal data outside of our company for marketing purposes. Our email marketing  provider requires a special consent or “opt-in” which indicates you wish to receive future emails when we send them, indefinitely. You have the right to withdraw this consent at any time.

If we do need to use your data for another purpose that is compatible with the original purpose and does not infringe upon your consent or rights, we may do so. If we ever need to use your personal data for an unrelated purpose, we’ll notify you and explain why.

We require all third parties to respect your security in accordance with the law and use it only for the specified purposes. Some of our third parties may be outside of the EEA (European Economic Area) so in processing your personal data may involve a transfer.


How long your data is stored:

Your data is kept as long as necessary to fulfill the purposes for which it was collected. We considered many factors in deciding an appropriate retention period.


Security:

We have security measures in place to protect your personal information from being lost or stolen, and from being used, altered, or accessed in an unauthorised way.  Your data is limited to only employees, agents, and third party services that are required to complete the purpose for which it was collected.


How to change or delete your information:

You have the right to access, correct, or erase your personal data at any time, as well as the right to withdraw consent. You will never have to pay a fee to do so. We may require confirmation of your personal information to verify your identity and ensure you have the right to access the data. This is a security measure to prevent is not disclosed to someone with no right to access.

If you wish to exercise any of the rights, please email us at info@desidollcompany.com.

If you wish to unsubscribe to our emails, click the “Unsubscribe” link in the footer of every email.

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